📰 What does subscription cancellation mean?
Canceling a subscription prevents the next scheduled renewal of your recurring plan. Once you cancel, you can continue using Speak until your subscription expires, but no refund is issued automatically.
⚠️ Note: Canceling a subscription does not mean requesting a refund.
Cancel subscription: Use the plan until the end date, then it will expire without renewal.
Request refund: Ask for a refund on an active subscription.
👉 If you’d like a refund, please check our Refund Guide and follow the steps to submit a request
🤔 Why do I still see a charge after canceling?
If you notice charges even after canceling, one of the following situations may apply. Please check which one matches your case.
1️⃣ I canceled after my subscription already renewed
If your plan renewed before you canceled, the payment will not be refunded automatically. Canceling simply prevents the next scheduled renewal of your subscription.
🔍 Example
2024.01.01 → Purchased annual subscription
2025.01.01 → Subscription renewed automatically
2025.01.15 → Subscription canceled
2026.01.01 → Subscription set to expire (no further renewal)
2️⃣ None of these apply to me
For any other billing discrepancies, Speak support is here to help. Since each case is unique, we encourage you to get in touch with us directly for personalized assistance.
Email: [email protected]