ℹ️ I paid, but Premium is not applied.
When you purchase a subscription, the Premium Membership is applied to the Speak account you were logged into at the time of purchase.
If you’ve paid for a subscription but the app still shows you as a free member, this may be due to the following reasons:
Payment failure
The payment may not have been processed successfully, so Premium was not applied.
Account mismatch
If the account you were logged into at the time of purchase is different from the one you’re currently using in the app (e.g., email address or login method: Apple, Google, KakaoTalk, etc.), your subscription may not be reflected.
📧 I don’t know which login method or email address was used for the payment.
In this case, please check the details below according to your payment method, and then contact Speak Customer Support for assistance.
❓ How do I contact Customer Support?
You can contact us by sending an email to [email protected].
🍎 I purchased through the Apple App Store (in-app purchase).
Your Speak Premium subscription is always linked to the email address of the account you were logged into at the time of purchase.
When contacting Customer Support, please provide all possible email addresses you may have used for the purchase so they can confirm your subscription accurately.
Also, please check the following:
Did you use an SNS account (e.g., Line, Apple, Facebook) to sign up?
Is your current Speak account the one you used to make the payment?
If you cannot confirm the account used for payment, you may need a refund and then repurchase.
If you need a refund, please refer to 👉 this page.
🤖 I purchased through Google Play Store (in-app purchase).
If you purchased via Google Play, you cannot check the payment history through SMS notifications.
A receipt is automatically sent to the email registered at the time of payment, and this receipt includes an order number starting with GPA-.
📬 I found the receipt email.
Please provide this order number (starting with GPA-) to Customer Support, and they will confirm which Speak account was used for the purchase.
📭 I can’t find the receipt email.
If you didn’t receive the receipt or can’t locate it, please provide the email address of the Google Play Store account used for the purchase, and Customer Support will assist you.
🖥️ I purchased through the Speak website (Paddle/Nice Payments).
If you paid via the Speak website or a promotional link, the payment will appear as Paddle.
In this case, a receipt with a order number is automatically sent to the email address you registered at the time of payment.
📬 I found the receipt email.
Please provide the order number to Customer Support, and they will confirm your Speak account.
If you can’t find the email in your inbox, please also check your spam or trash folders.
📭 I can’t find the receipt email.
If you purchased through the website but cannot locate the receipt email, please provide the following details to Customer Support. They will forward the information to the payment processor to track and confirm your payment:
Date / time / minute of payment
Last 4 digits of the card used
Payment amount
Cardholder’s name (as printed on the card)
Card expiration date
Screenshot of your payment record
Email address you may have used for the purchase
🤔 I don’t remember which method I used to buy the subscription.
Please contact Speak Customer Support with your linked account email addresses, such as Line, Apple, or Google, or any other possible email addresses you may have used.