All Collections
I have questions about my membership status
I have questions about my membership status
Duroomy avatar
Written by Duroomy
Updated over a week ago

🔸 Free User

Free users will see Become a premium member button and Account Status:Free .

Please note that there is no separate payment for free users.

🔸 Premium User

Account Status: Premium Since the free trial has started, payment will be processed after the free trial period ends.

If you paid through a blog / friend referral program / another web link Payment without a free trial please note.

🔸 I paid for a premium membership, but I can't see it in my account!

  • Did you log in with another account other than the account you paid for the membership with?

    • You must log in with the account you paid for the membership to check the premium status normally.

  • Did you make a payment with the App Store ?

    • Sometimes, when the connection between Apple ID and the App Store is disconnected, the membership link is released and the account is confirmed as a free account. (This often happens in the Apple App Store!)

    • Spicapp > Profile > Settings > Membership Management > Enter the screen to choose a product such as a monthly pass or annual pass, and go to the bottom Restore purchase Press the button to resume the connection.

  • Did you pay with the website ? Have you had payment failed recently?

    • If payment through the website fails (card information change, insufficient balance, etc.) and resumes again, sometimes an error that does not reflect membership occurs.

      In this case, Speak App > Profile > Settings > Speak Customer Center ① Speak account email address and ② Send us the receipt of the payment date and we will quickly restore it.

Did this answer your question?