Skip to main content
All CollectionsRefunds
Requesting a refund
Requesting a refund
Written by Speak
Updated over a week ago

Refund of APP payment

🍎 iPhone (IOS) refund

The Apple App Store holds all payment and refund rights, consequently, the Speak team has limited capacity to intervene or facilitate refunds. For assistance with these matters, we recommend contacting Apple Support directly

To request a refund, please click this link to be directed to the Apple App Store. For detailed information and further instructions, refer to the guidance available at the following link.

🤖 Android refund

To initiate this process, please forward the email containing your payment details, specifically the order number that begins with 'GPA', which you would have received from the Play Store upon completing your payment. Please send this email to [email protected].

Help Center: Speak App > Profile > Settings > Speak Help Center

💻 WEB payment refund

We are happy to offer full refunds within 7 days of purchase (if a user has not done a free trial).

To initiate this request, please email [email protected] with your order number (Starts with #). To simplify things further, forward the email you received from "Paddle"

Did this answer your question?