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Refund Policy
Written by Speak
Updated over a week ago

For full information, please refer to our terms and service policy here

Google Play Store

Paid members who have made purchases through the Google Play Store can request a cancellation (withdrawal of subscription) within 7 days from the payment date.

  • Subscription

    • Within 7 days of the payment date: Full refund available.

    • From the 8th day to within 30 days of the payment date: Refund of the unused period regardless of the subscription term, deducting 10% of the remaining balance as a penalty, and then refunding the final amount. No partial refunds are available for monthly and annual memberships after 30 days from the payment date. For lifetime memberships, the unused period is calculated based on a 3-year usage period to determine the remaining balance.

  • After 30 days from the payment date: No refunds are available.

  • Exceptions related to Google Play Store refunds

    • Products purchased via mobile phone payment cannot be refunded once the charge is reflected in the mobile phone bill.

    • Partial refunds are not possible for payments made using mobile phone micro-transactions, in accordance with Google Play Store policy.

    • You can only receive a refund once for the same app.

    • Products paid for with a Play Store gift card cannot be refunded.

    • For more details, please check the link.

App Store

The Apple App Store holds all payment and refund rights, consequently, the Speak team has limited capacity to intervene or facilitate refunds. For assistance with these matters, we recommend contacting Apple Support directly

To request a refund, please click this link to be directed to the Apple App Store. For detailed information and further instructions, refer to the guidance available at the following link.

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