Voice Recognition is not working
Written by Speak
Updated over a week ago

Are certain words🔠 and numbers🔢 not recognized during your lessons?

1️⃣ Speak AI thrives on interaction and adapts to your unique voice with each use. Initially, you might notice a lower recognition rate, but don't be discouraged. The more you engage with Speak AI, the better it becomes at understanding your voice nuances and patterns. Consistent practice is key to improving both your speaking skills and the AI's recognition abilities.

2️⃣ The setting in which you use Speak AI significantly impacts its ability to recognize your voice accurately. For optimal results, find a quiet space where background noise is minimal. Outdoor or noisy environments can interfere with voice recognition, so practicing indoors, in a serene setting, will enhance the AI's ability to understand you clearly.

3️⃣ If you're using a Bluetooth device, such as headphones or a speaker, ensure the microphone is functioning properly. A compromised microphone can affect the AI's voice recognition performance.

🔧 Take Basic Action

  1. Clear the App Cache:

    • Navigate within the Speak app by going to 'Profile' > 'Settings.'

    • Select 'Clear Cache' to remove temporary data. This action can significantly boost the app's performance, making it run smoother and faster.

  2. Restart the App:

    • After clearing the cache, ensure you close the Speak app from running in the background. This helps in refreshing the app's environment.

    • Reopen the app to experience improved functionality and speed.

  3. Device Maintenance:

    • Consider rebooting your device to clear system memory and enhance overall performance.

    • If issues persist, uninstalling and then reinstalling the Speak app can provide a fresh start, potentially resolving any lingering issues.

  4. App Updates:

    • Regularly check for updates and ensure your Speak app is up-to-date. Developers continuously improve apps, and each update may include vital performance enhancements and bug fixes.

🍎 Are you an iOS (iPhone) user?

To guarantee that the Speak app functions seamlessly on your iPhone, particularly regarding voice recognition and microphone use, follow these essential steps:

1. Activate Microphone Access:

  • Open the 'Settings' app on your iPhone.

  • Scroll down to find the list of installed apps and select 'Speak.'

  • Ensure that the toggle next to 'Microphone' is switched on. This grants the Speak app permission to access your iPhone's microphone, which is crucial for voice recognition features.

2. Verify Content & Privacy Settings:

  • Go back to the main 'Settings' menu and tap on 'Screen Time.'

  • Navigate to 'Content & Privacy Restrictions.' If these restrictions are enabled, you'll need to enter your Screen Time passcode.

  • Within 'Content & Privacy Restrictions,' go to 'Allowed Apps.'

  • Make sure that both 'Microphone' and 'Speech Recognition' are permitted. This ensures that no system-wide settings are blocking the Speak app from utilizing voice recognition capabilities.

🤖 Are you an Android user?

  1. Close the Application:

    • Ensure the app in question is completely shut down. Remove it from recent applications to ensure it's not running in the background.

  2. Adjust Microphone Permissions:

    • Open your device's 'Settings' and navigate to 'Applications' or 'Apps & notifications' depending on your device.

    • Find and select 'Speaks' or the relevant app from the list.

    • Go to 'Permissions' > 'Microphone' and set the permission to 'Deny.' This step is usually for troubleshooting or privacy reasons.

  3. Re-enable Microphone Access:

    • To restore microphone functionality, repeat the steps above but switch the microphone permission back to 'Allow.'

  4. Samsung Device Users - Disable Bixby:

    • If you're using a Samsung device and encountering issues, consider disabling Bixby Voice to prevent conflicts.

    • Navigate to 'Bixby' from your home screen or apps drawer, then tap on 'Settings.' Find 'Bixby Voice' and toggle it to 'OFF.'

❓ What if voice recognition is still not working?

  1. Navigate to the Reporting Feature:

    • Open the Speak app and go to your 'Profile' by tapping the profile icon.

    • Within your profile, find and select 'Settings' to access various options.

    • Scroll to find the 'Customer Center' or 'Help/Support' section.

  2. Submit Your Error Report:

    • In the 'Customer Center,' choose the option to report an issue or send feedback.

    • Provide a detailed description of the problem you're experiencing. Include any relevant circumstances or steps leading up to the error. The more details you provide, the easier it will be for our team to diagnose and address the issue.

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