We’re truly sorry that you’re experiencing issues with Speak. We know how frustrating that can be, and we’re here to help. Below are some troubleshooting steps — many of which have helped other users resolve similar problems on their devices. We’re truly sorry for the inconvenience. 🙏
🛠 Basic Troubleshooting
Delete and reinstall the Speak app (make sure it’s the latest version).
Clear cache (Speak app → Profile → Settings → Clear Cache)
Restart your device.
Check your device’s OS version and make sure it’s up to date.
Try toggling between Wi-Fi ↔️ mobile data to see if the issue persists
🚨 Still Having Issues?
If the issue continues after trying these steps, it’d be super helpful if you could share just a bit more info so our team can look into it more effectively. We totally understand this can be a bit of a hassle, and we truly appreciate anything you’re able to share:
📝 Helpful Information to Include
A screen recording or screenshot of the issue
Your device model (e.g., iPhone 13, Galaxy S22, etc.)
The course name where the issue occurs (e.g., Survive Speaking: Beginner 1, Day 01, Speaking Practice)
A short description of what’s happening and under what circumstances the issue occurs
📬 How to Contact Us
Email: [email protected]
💌 Help Us Make Speak Even Better
Want to meet the Speak team? If you’re open to sharing how you use Speak, what’s working well, and what could be improved, we’d love to chat with you directly in return for a Reward 🎁