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Cancelled Subscription But Still Charged
Cancelled Subscription But Still Charged

Understanding the Refund Process

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Written by Speak
Updated over a week ago

If you've noticed a charge after cancelling your Speak subscription, there are a few scenarios to consider:

  • Post-Renewal Cancellation: If the cancellation occurred after the renewal charge, we adhere to our refund policy. For such instances, please reach out to our support team. However, if your purchase was made via the App Store, you'll need to contact Apple for assistance.

  • Installment Plans: Cancelling an annual subscription does not automatically cease installment plan payments for the year. In this scenario, please contact our support team for guidance.

  • Other Errors: For any other billing discrepancies, Speak support is here to help. Since each case is unique, we encourage you to get in touch with us directly for personalized assistance.

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