We apologize for any inconvenience caused.
1️⃣ The Speak AI becomes smarter as it listens to the user's voice!
At first, the voice recognition rate may be low, but gradually the AI will adapt to the user's voice as it continues to practice speaking.
2️⃣ Please make sure that the environment where you are speaking is quiet!
The recognition rate may decrease if other noise is included. Please practice in a quiet indoor environment, not in an environment with surrounding noise.
3️⃣ If using a Bluetooth device, check the condition of the microphone.
🔧 Take basic measures
🔧 Basic measures
Open the app > 👤 Profile (upper right) > ⚙ Settings (upper right) > Clear Cache
After clearing the cache, end the app in the background and open the app again
Reboot your device
Check if the app has been updated to the latest version
Change your network environment settings (mobile data ↔ Wi-Fi)
End other apps running in the background
Uninstall and reinstall the app
If you still can't get good voice recognition even after taking the basic measures, please check the details below.
🍎 iOS (iPhone) Users
iPhone settings > Scroll down to the very bottom > Speak > Make sure the microphone is on
iPhone settings > Screen Time > Content and Privacy Restrictions > Confirm that the microphone and voice recognition are allowed
🤖 Android Users
[Check the microphone permissions on the device]
Completely close the app
Device settings > Applications > Speak > Set microphone permissions to "Deny"
Restart the App > Microphone permission popup message > Set to "Allow only while using the app / Always check"
If you are a Galaxy (Samsung) user, please change the Bixby settings to OFF! Bixby > Settings > Bixby Voice > OFF [Check microphone permissions in Google Apps]
Completely close the app
Settings > Applications > Google > Make sure microphone permissions are allowed
❓ What if I can't get voice recognition even after taking the measures mentioned above?
Click [More] in the upper left corner of the lesson card and click [Report Error].
The detailed information will be a great help in identifying and correcting the cause of the error.
Based on the user information and messages we receive, we will reply after checking with the relevant team.