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Common Questions about AI Tutor
Common Questions about AI Tutor
Yamil Quispe avatar
Written by Yamil Quispe
Updated over a week ago

What service does the AI Tutor provide?

The AI tutor is a new feature provided by Speak that allows you to freely practice conversation with the AI Tutor. It allows you to learn various English expressions and go beyond standard English expressions to have practical conversations about topics you are interested in.

Different types of role-playing lessons are available to practice various situations, and there is free conversation about various topics or situations in which free topic role-playing is prepared.

Can existing premium members also use it?

The AI Tutor is available to try within the Speak app. Existing premium members will be granted 2,000 credits each month at no additional cost

Existing monthly/yearly plans will be updated with a 2,000 credit renewal, starting from the date the AI subscription was activated.

How can I upgrade from my existing plan?

You can upgrade your plan by following these steps: AI Tutor > Record and Usage icon (in the top left) > AI Tutor Usage > Press the [Get Credits!] button

Depending on your membership type, you will receive 2,000/10,000/unlimited credits each month.

If you have any further questions about subscription renewal, reach out to our Support Centre: Speak app > Profile > Settings > Support Centre

What are credits and how are they used?

Credits are units of usage for the AI Tutor. Each credit allows you to use 1 word. If you use 65 words during a lesson, 65 credits will be deducted.

Credits are billed each month based on your starting date of membership. If you started a subscription on the 3rd of January, your credits will automatically be charged on the 3rd of each month. Depending on your membership type, you will receive 2,000/10,000/unlimited credits per month.

The credits currently being used and the remaining credits can be checked by following these steps: AI Tutor tab > Record and Usage icon (in the top left) > AI Tutor usage

If you have used up all of your credits, you can upgrade to a Premium Plus or Unlimited plan. All of Speak's plans provide you with both Speak app Premium vouchers and AI Tutor credits. Please note that you cannot add just credits.

I still have credits, why are some contents locked?

In the case of role-play, regardless of your remaining credits, once all units of an unlocked lesson are completed, the next unit will unlock. This applies to all Premium plans, including the free trial.

Please finish all current lessons to unlock the next unit.

I would like to request a refund for my AI Tutor.

Refunds follow the same refund policy as the existing Speak policy. Credits from the AI Tutor cannot be refunded separately.

Please check the policy below and if you wish to proceed with a refund, contact us by following these steps: Speak app > Profile > Settings > Support Centre

  • Full refund within 7 days of payment

  • Partial refund from 7 to 30 days after payment

  • No refund after 30 days

Is there a spending limit?

The spending limit varies depending on your credits. 1 credit equates to 1 word, and the credits required per lesson depend on how much you talk.

Assuming 1 lesson takes 20 minutes, based on a 2,000 credit allotment, you can have an average of 6 lessons per month. With 10,000 credits, you can have 30 lessons per month.

On average, 50-100 credits are used per lesson.

Can I use it offline?

No, you cannot use the service offline. There may be playback errors if your internet (Wi-Fi/data) connection is unstable, so we recommend using it in an environment with a stable internet connection.

How can I achieve three stars?

Speaking scores are calculated based on vocabulary, grammar, and clarity.

  • For role-playing, stars are awarded as follows:

    • ⭐ When the main mission is completed

    • ⭐⭐ When 1-2 additional missions are completed

    • ⭐⭐⭐ When 3 additional missions are completed

  • For advanced levels, stars are awarded as follows:

    • ⭐ Upon completion of a lesson

    • ⭐⭐ Achieving a speaking score of 75% or higher

    • ⭐⭐⭐ Achieving a speaking score of 85% or higher

Can I only use AI Tutor without purchasing a Speak membership?

Currently, there are no plans that allow you to exclusively use the AI Tutor.

Do you provide a separate curriculum according to the level?

No, we do not provide a separate curriculum according to the level. We recommend taking regular lessons in accordance with your level in the 'Home' tab and practising through the AI Tutor. If you find dialogue with the AI Tutor challenging or taxing, you can use the hint feature.

Can I maintain continuity only by attending an AI Tutor?

Yes! You can maintain continuity by simply attending the AI Tutor.

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